CURRICULUM VITAE | |
Mike Hendon | |
Personal Details | |
| E-mail: | mike+cv@southnet.co.uk |
| Address: | 44 Watson Way, Basingstoke, Hampshire. RG23 8AN |
| Phone: | +44 (0) 7876 396 801 |
| Current Position: | Security Analyst |
| Personal Skills: | Good team player with strong communication skills Technical lead with experience of mentoring staff Ability to work under pressure within deadlines |
| Work Summary: | I have a total of 19 years experience in the IT industry of which 7 years were in the banking sector (Reuters & Nomura) where I supported 1000+ mission critical servers (out of an environment of 4500+ servers) including trading systems (equities, etc...) on a 24/7 basis, where the right diagnosis of a problem and subsequent fix is required as fast as possible. In addition to handling Crisis Bridges, my experience covers designing, installing and maintaining critical infrastructures and SAN environments as well as managing the infrastructure and recommending methods for reducing risk and improving availability and reliability. Tuning new and existing installations to eliminate bottlenecks ranging from software (OS/DB) to hardware (memory, network and SAN etc…). |
Technical Skills | |
| Certifications: | RHCSA (170-040-877) |
| Linux: | RedHat (to RHEL 8.4), Fedora & CentOS Administration. |
| Virtual: | VMware ESXi, vSphere, vCenter, VirtualBox |
| Sun(OS): | Solaris 8-11 Installation & Administration. |
| Microsoft: | Windows (Desktop to 10 and Server to 2012), AD & Remote Access / VPN |
| Cluster: | Oracle Solaris Cluster to 4, Veritas Cluster (VCS) to 6, ClusterLabs |
| Veritas: | Netbackup, Disaster recovery, VxVM & VxFS |
| Storage Tools: | Veritas Volume Manager, ODS/Solstice Disk Suite/SVM, QFS, ZFS. |
| Networking: | TCP/IP, Firewall, Router configuration, Intranets, Extranets, Remote access, DNS (Bind/gdnsd), DHCP, NIS, NFS, Samba, Wireless 802.11a/b/g/n, LDAP |
| Sendmail/Postfix: | Installation and configuration. |
| Shell scripting: | Bash, Ksh, etc... |
| Office: | StarOffice, MS Office. |
| Security/Audit: | SSH, VPN, AIDE, sudo, RBAC, Kerberos |
| Monitoring: | BMC Patrol, Quest Foglight, syslog-ng, Nagios, Splunk |
| Service Desk: | ServiceNow, BMC Remedy 7-8, Jira, Bugzilla |
| Automation: | Puppet |
Work Profile | |
| Period: | Feb 2018 – |
| Company: | ServiceNow, United Kingdom |
| Position: | Staff Systems Engineer |
| Period: | August 2016 – Feb 2018 |
| Company: | ServiceNow, United Kingdom |
| Position: | Technical Duty Officer |
| |
| Period: | July 2013 – July 2016 |
| Company: | SamKnows (via Southnet Ltd 2013-2015), United Kingdom |
| Position: | Unix/Linux Consultant (2013-2015)/Senior Systems Engineer (2015-2016) |
Project work - including:
| |
| Period: | January 2011 – June 2013 |
| Company: | Nomura (via Southnet Ltd), United Kingdom |
| Position: | Unix/Linux Consultant |
BAU and on-call responsibility for:
| |
| Period: | April 2010 – September 2010 |
| Company: | Monitise Group Ltd (via Southnet Ltd), United Kingdom |
| Position: | Solaris Consultant |
| Designed and implemented a new backup solution based on Symantec Netbackup and using LTO5 drives for speed and native encryption. Migrated several standalone systems to a new corporate cluster to increase reliability | |
| Period: | July 2009 – January 2010 |
| Company: | Rank Interactive/Blue Square (via Southnet Ltd), United Kingdom |
| Position: | Solaris Consultant |
| Created a custom JET wrapper to rebuild the various datacenters including
the separation of PCI and non-PCI environments, including Sun Cluster 3.2u2, automated LDOM and zone installs. Implemented a role based access control (RBAC) policy. Migration from NIS to LDAP. System auditing, including the installation and configuration of AIDE. | |
| Period: | August 2008 – June 2009 |
| Company: | EDS (via Southnet Ltd), United Kingdom |
| Position: | Solaris Consultant |
| Implemented a custom JET wrapper to build a new production environment, including Sun Cluster and zones. Assisted with the migration to the new production environment. Created a JET wrapper to build RAC (10.2.0.4) on Sun Cluster in under 4 hours - from initial system boot to a database running under RAC. Involved in various projects in all stages from design, writing the code, peer review, implementation and support. Live upgrade of existing servers either to a newer Solaris release or patch cluster. Setup 2 Oracle RAC clusters across 2 M8000s on the primary site and a RAC cluster on the DR M8000 | |
| Period: | May 2008 – August 2008 |
| Company: | UCAS (via Southnet Ltd), United Kingdom |
| Position: | Solaris Consultant |
| Migration of the existing high traffic websites to a highly available configuration on new servers whilst changing the underlying configuration. Preparing kit for DR and running DR tests. Configuration of Netbackup to cope the newly purchased VTL setup. Prepared reports showing the current patch levels of all the servers and the main security and other issues. | |
| Period: | April 2008 – May 2008 |
| Company: | Capgemini (via Southnet Ltd), United Kingdom |
| Position: | Solaris Consultant |
| Reviewed the existing production environment for security and operational issues. Built a Pre Production ITSM (BMC Remedy) environment to mirror the existing Production environment. Moved the pre-prod environment into a clustered configuration. After testing, reconfigured the production environment as a cluster, providing resilience to the end users. | |
Details available on request for: | |
| Period: | June 2007 – April 2008 |
| Company: | Kwari Ltd, United Kingdom |
| Position: | Senior Unix Systems Administrator and Infrastructure Architect |
| Period: | March 2006 – June 2007 |
| Company: | Cable and Wireless (Bulldog), United Kingdom |
| Position: | Senior Unix Systems Administrator |
| Period: | July 2004 – March 2006 |
| Company: | Nomura (via Morse), United Kingdom |
| Position: | Unix Specialist |
| Period: | May 2002 – July 2004 |
| Company: | Reuters and Nomura via Sun Microsystems Inc., United Kingdom |
| Position: | Associate Site Engineer |
| Period: | Dec 2000 – May 2002 |
| Company: | Sun Microsystems Inc., United Kingdom |
| Position: | Support Hub Engineer |
Education | |
| A Levels | Blundells School, Tiverton, Devon
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| GCSEs | Blundells School, Tiverton, Devon
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Leisure Interests | |
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References | |
| Available on request | |